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        FAQs?

        Product

        How do I choose the right Christy product for me?

        Read our buying guides to discover the Christy products that will suit you best.

        How can I determine the appropriate size to purchase?

        Check out our helpful size guides to ensure you find the perfect fit for your Christy products. Please note that the size guides are not product specific and must be taken as a guide, to get the exact measurements of a specific product please view the product page.

        What should I do if the item I wanted is no longer available?

        We typically remove items from our website after they are completely sold out. If you are looking for something specific, email us with a design name, or a photo and detailed description, and we will do our best to assist you in finding a match.

        Payment

        What payment methods does Christy accept?

        We currently accept Cash on delivery or Card on delivery only.

        How do I apply a discount code?

        Enter your code in the "Discount code" box during
        checkout and click "Apply." Note that discount codes cannot be
        combined with other offers or loyalty points.

        Do you have gift cards?

        Currently we do not provide gift cards.

        Orders

        Can I add items to an existing order?

        Unfortunately, no, we cannot add items to orders once your payment is processed. Please place a separate order for additional items.

        How can I check my order's status?

        You will receive a confirmation email when your order ships. If it does not arrive within the expected period first check your junk box and if you still do not have it email us christy.support@jumbo.ae or call 600 532 395 for an order status update.

        How do I cancel an order?

        Contact us at christy.support@jumbo.ae or call 600 532 395 to cancel your order promptly. If it has not shipped yet, we will stop it; otherwise, follow our returns policy.

        Can I alter an order once it is processed?

        Unfortunately, no, once payment is processed, we cannot modify items in existing orders. If you would like to add a new item(s), please create a separate order. Alternatively, you can cancel your order and place a new one. Contact us at christy.support@jumbo.ae or call 600 532 395 for assistance with this process.

        I forgot to apply my coupon code. What should I do?

        In most cases, we can provide a refund for the coupon amount to prevent any inconvenience caused by order cancellation. Contact us at christy.support@jumbo.ae or call 600 532 395 and we will provide guidance on resolving the issue.

        Can I change my shipping address after placing the order?

        We strive to dispatch orders promptly upon processing. If your order has not been shipped, we may be able to help update the address. Please call us right away, and we will provide assistance to the best of our ability. Your prompt action is appreciated.

        Delivery

        Do you offer international delivery?

        Email christy.support@jumbo.ae or call 600 532 395 for international stockists and trade account info.

        How will my order be delivered?

        We use various couriers based on your order's size and delivery address.

        Is free shipping available?

        Yes, orders over AED 500 qualify for free standard shipping.

        What if I do not receive tracking information?

        First, we will suggest, check your Christy account. Next, search your spam folder. If needed, email christy.support@jumbo.ae or give us a call at 600 532 395 for tracking updates.

        I received the wrong item. What should I do?

        No need to worry; we are here to assist you. Please send us an email at christy.support@jumbo.ae or give us a call at 600 532 395. We will require the barcode and pictures to help us investigate the situation. Our priority is to support you and address any issues related to receiving the incorrect item. Your satisfaction is important to us.

        Returns

        Can I return part of my order?

        Read our returns policy and contact christy.support@jumbo.ae or give us a call at 600 532 395 for assistance. 

        How can I exchange my order?

        We only exchange faulty products. Contact christy.support@jumbo.ae or give us a call at 600 532 395 for exchange arrangements. 

        When will I receive my refund?

        After processing your returned order, expect a refund within 7 days.

        Why did the pickup of my product fail?

        Do not worry; if there was an issue with the product pickup, we are here to help. Kindly send us an email with you order details to christy.support@jumbo.ae or give us a call at 600 532 395. We are committed to assisting you and resolving any concerns you may have regarding the failed pickup.

        What is the return policy for Freebies?

        Freebies as individual products are not eligible for returns. If you are returning the entire order, please ensure that the freebies are also included for return.

        Packaging

        Is Christy's packaging recyclable?

        Our bed linens come in reusable cloth bags. Cardboard packaging is FSC certified and recyclable. Our transit bags are made of recycled material and are also recyclable.

        My package was damaged, and items were missing. What should I do?

        We apologize for the inconvenience you have experienced. Rest assured; we are here to help. Please send us an email at christy.support@jumbo.ae or give us a call at 600 532 395. To help us resolve your issue, kindly provide your order number, product details and pictures if possible. Our focus is to assist you and resolve any concerns you have about the damaged package and missing items. Your satisfaction remains our priority.

        Trade & Wholesale

        How can I apply for a trade account?

        Discuss opening a trade account by emailing Sunil.Lakhiani@jumbo.ae.

        How do I get a VAT invoice?

        Email christy.support@jumbo.ae with your order number and we will provide you with a VAT invoice.

        How can I place a large corporate order for bulk quantities of a product?

        For corporate orders involving substantial quantities, please reach out to us via email at Sunil.Lakhiani@jumbo.ae. We are here to assist you in securing fantastic discounts for your bulk order. Contact us for personalized assistance and special pricing arrangements.

        Caring for your Christy Products

        How do I clean my Christy products?

        Refer to our care guides for proper maintenance of your Christy products here.

        Faulty Item

        What should I do if I receive a faulty item?

        We apologize for any inconvenience caused. If you have received a faulty item, please email us at christy.support@jumbo.ae or give us a call at 600 532 395, and include pictures of the item if possible. We will assist you in starting the replacement process. Your satisfaction is important to us.

        Feedback and Suggests

        I have feedback to share. How can I do that?

        We value all types of feedback, as it helps us improve and encourages us with compliments. Please send your feedback via email to christy.support@jumbo.ae or give us a call at 600 532 395. Rest assured; you will receive a response from us. Your input is highly appreciated!

        General Inquiries

        Do you have any other questions? We are here to assist you!

        Do not hesitate to reach out to us. For any queries or concerns, please feel free to contact us via email at christy.support@jumbo.ae or give us a call at 600 532 395. We are eager to help and provide the information you need.

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        All the products you purchase through the Christy Online Webshop are provided by Supra (Middle East) LTD. L.L.C. , who are the official distributor for Christy in the United Arab Emirates.
        SUPRA (MIDDLE EAST) LTD. L.L.C., Easa Saleh Al Gurg LLC Building, Al Karama, Dubai, United Arab Emirates

        © CHRISTY 2025. ALL RIGHTS RESERVED.

        © CHRISTY 2025. ALL RIGHTS RESERVED.

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