Adding to an existing order

As we do not store your payment details once your order has checked out unfortunately we are unable to add to it and you would need to order the additional item on a separate order.

Cancelling an existing order

Should you wish to cancel an order please contact us and we will do our best to prevent it leaving the warehouse. Should you receive the order please follow our returns policy by clicking here.


Please see our delivery information and costs by clicking here.

Discontinued Items

We tend to sell out of an item completely before removing it from our website however if you are trying to track a specific item the best solution is to email us a photo of the item you are trying to match with as much detail as possible. As you can imagine verbally describing items can be quite difficult as although we pride ourselves on our new and innovative designs, we do have a 150 years of history.

Discount Code

Please enter your discount code in the appropriate box on the check out page and press the 'Add Promotional Code' button. Discount codes cannot be used in conjunction with any other offer, and can be used on full priced products only.

Egyptian cotton

Please see our sheet guide page by clicking here.

Poly cotton

Please see our sheet guide page by clicking here.

Supima cotton

Please see our sheet guide page by clicking here.

Washing and Care Guide

To see details of how to care for your items please click here to see our Care Guide.

International Delivery - outside of the Middle East

Unfortunately we do not deliver internationally, outside of the Middle East region. Please contact us via email at and we can advise on your specific enquiry. Kindly note that Christy has sales offices in both the UK and the USA, plus distributors in many other countries.


Please see our returns page by clicking here.

Size Guide

On each product page where sizing is relevant the size of our products are indicated by clicking the specification tab below the product image, next to the description.

Stock Enquiry

We update the website with stock levels very regularly, however there is always a small chance that an item has been sold in the stores and online at the same time. We will contact you regarding any availability issues. Please email us at with any queries about available stock and we can advise when the next shipment is due to arrive in stock. 

VAT Invoice

All deliveries will be accompanied with the UAE VAT invoice. Please email us at quoting your order number (or submit the same information using our contact us form) and we can email you an advance copy of the quotation or VAT invoice, if required.

What is the best towel?

All of our towels are manufactured to a consistently high quality. When looking to purchase a towel the weight (gsm) and material dictate the quality level. See our Understanding Fibre Types guide for more information.

What is the difference between Pima and Supima cotton?

Supima cotton is the registered trademark of Cotton USA. Our Supreme towels are identified as being of superior quality by the COTTON USA trademark, a worldwide symbol representing purity, strength and comfort and distinguishing products made from a higher percentage of U.S. cotton. Pima cotton is the name of a type of cotton. See our Understanding Fibre Types guide for more information.