Returns Policy

Can I return part of my order?

Read our returns policy and contact christy.support@jumbo.ae or give us a call at 600 532 395 for assistance. 

How can I exchange my order?

We only exchange faulty products. Contact christy.support@jumbo.ae or give us a call at 600 532 395 for exchange arrangements. 

When will I receive my refund?

After processing your returned order, expect a refund within 7 days.

Why did the pickup of my product fail?

Do not worry; if there was an issue with the product pickup, we are here to help. Kindly send us an email with you order details to christy.support@jumbo.ae or give us a call at 600 532 395. We are committed to assisting you and resolving any concerns you may have regarding the failed pickup.

What is the return policy for Freebies?

Freebies as individual products are not eligible for returns. If you are returning the entire order, please ensure that the freebies are also included for return.